Term and Conditions

THIS IS A RENTAL.

 All signage is owned by Sunny Moments, LLC.

CANCELLATION

To receive a full refund, cancellation must be made with at least one week's notice (from the installation date). If the cancellation is made less than one week before the installation date, we will refund 50% or credit your booking (at 100%) to a future date.

DELIVERY/PICK-UP

Set-ups are typically delivered and installed between 8 pm and 8 am and picked up between 8 pm, and 8 am the same day or the following day. 

If you are ordering a set-up as a gift, please let the homeowner(s) know we will be setting up in their yard. You will also be responsible for sharing installation information with the homeowner, which is sent on installation day to the person making this reservation). THIS IS REQUIRED.

DESIGN & LETTER PLACEMENT

Our Sunny Moments crew will choose and place letters and accents based on the information you provide, and designs are at our discretion. It's also possible the size of your yard will affect the display design (for example, we may have to abbreviate phrases or use one-piece phrases). Rest assured, we do our best to ensure a full display, select items reflecting the interests/hobbies listed on the order form, and cannot guarantee specific designs or accents. Remember, repositioning or removing letters and accent pieces is prohibited once placed.

Please do not attach anything to the signs (balloons, streamers, etc.). Please do not allow anyone to play with the signs, touch the signs, or climb or jump on the signs. They are non-weight bearing and will be damaged.

YARD MAINTENANCE

Please do not mow, edge, or trim while your display is placed in your yard (grass stains the signs, and weedeaters damage them). Please ensure the yard is thoroughly watered before our arrival - it helps with a smooth installation. Also, please ensure sprinklers are turned off before our arrival and do not turn them on while the display is in the yard.

Rain showers will not damage the display, so please do not give it another thought if it rains during your display period. Our setups are tough and can weather more than you'd think.

APPROVAL

You are responsible for approval from any HOA, management, or neighborhood boards. If the display must be removed before its scheduled pick-up, get in touch with Sunny Moments as soon as possible to make arrangements. Do not remove the display yourself at any time. Refunds will not be given if you are asked to remove your sign by your HOA board or management company.

WEATHER POLICY

In inclement weather, we may not be able to set up or remove your setup safely. Inclement weather includes lightning/thunderstorms, severe rain, high winds, and any other Act of God that puts us or our display in harm's way. We will first attempt to reschedule; if that is not possible, you will be given a full refund.

REFUND POLICY

Refunds will not be given based on the following:

-If homeowner or business requests signs be removed;

-If HOA or its representatives request removal;

-If the wrong address is provided while booking;

-Any circumstances that prevent us from setting up the display that is out of our control (items in the front yard, animals preventing access, etc.)

DAMAGE/THEFT

A fee of $50 per piece will be charged to the original client for damaged or missing materials.

GREETING POLICY

Yard cards are designed to be joyful and celebrate life's magic moments. We will not do any greetings containing lewd or disrespectful language that is not positive.